If you’re a mom or an expectant mom and you’re planning to travel with Delta, this might interest you. A mom from Florida who was traveling to Spain says she had to overcome many obstacles.
Although Jordy (@jetlagjordy) says she did extensive research on traveling with baby items, she explains that she ran into difficulties at the airport.
Jordy explains that she is moving to Spain to join her husband and give birth to their child there. Naturally, she had a lot of luggage for herself and for the baby who was about to be born. That’s why she says she did her research in advance. However, it seems that Delta agents and the airline’s website provided conflicting information.
As of this writing, the video has been viewed 2.9 million times and has garnered nearly 12,000 comments.
“DELTA, DO BETTER”
Jordy’s viral video shows the moment when agents at the boarding gate insisted that she could not travel with her bag containing her breast pump.
“You’re not traveling with a baby; that’s the problem. If you were traveling with an infant, yes, it would be allowed,” the boarding agent explains to Jordy.
“That doesn’t even make sense. If I were traveling with an infant, I wouldn’t need a breast pump,” Jordy replied to the Delta agent.
Jordy says the agent told her they’d already been kind enough by allowing her to check her baby items for free at the boarding gate. Essentially, she says the boarding agent implied she was asking for too much.
Jordy insists, however, that she wasn’t asking for too much. She says she simply followed the rules listed online. She even included a screenshot of the policy in the video.
The screenshot from Delta’s website states: “No, you don’t need to have your baby with you to bring a breast pump and the corresponding cooler bag on Delta flights.”
That exact wording does not appear on the site. However, the current policy regarding items for children and infants on Delta’s website still allows breast pumps and their accompanying cooler bags to be carried in the cabin at no charge.
“I Almost Got Denied Boarding”
In a ten-minute follow-up video, Jordy explains to viewers what led to the events described in the first viral video.
According to Jordy’s research, checking a car seat and a stroller is free. This is clearly stated on Delta’s website.
However, she claims that a Delta baggage check-in employee gave her a hard time. Jordy says the employee called a supervisor. They eventually allowed her to check in these items. She notes, however, that they gave her the impression they were doing her a favor “out of goodwill,” rather than simply following the existing policy.
That was the first incident.
Just when Jordy thought the trouble was over, she says that agents at the boarding gate tried to prevent her from boarding with the bag containing her breast pump.
She says that even after showing the page on Delta’s website stating that breast-pumping equipment is allowed in the absence of an infant, the agent replied that it didn’t count because it was a general AI-generated summary.
“I’m sorry, but even if it’s just an AI-generated summary… it’s still on your website,” Jordy replied.
Indeed, the AI fact sheet available on Delta’s website specifies that passengers can bring infant items on board a flight free of charge. It also states that the bag containing the breast pump “does not count toward your baggage allowance.”
Jordy says that after one of the agents contacted someone via radio, she was offered the option to check the bag for free as another gesture of “goodwill.” She adds that she refused help rolling it up, did it herself, and then tore off the checked baggage tag so she could take it onto the plane.
Once on board, she says the flight attendants kindly helped her to her seat, stowed her luggage, and gave her a large bottle of water.
“This incompetence is UNBELIEVABLE”
In the comments section, internet users are stunned by Jordy’s experience and express their sympathy.
“‘You’re not traveling with an infant,’ okay, but am I traveling with my breasts???’” reads one comment.
“It’s medical equipment, and they have no right to deny you that! Contact the FAA,” adds another.
“First of all, why is she talking to you like that?” remarks another user.
“The boarding agent should be fired. This incompetence is UNBELIEVABLE,” adds someone else.
Subplot News contacted Delta via email and Jordy via a private message and a comment on Instagram to get their responses. We’ll update this article if they reply.
@jetlagjordy
The article “A breastfeeding mom from Florida tries to board a Delta flight. She’s denied permission to bring her breast pump—because the baby isn’t there: ‘Breastfeeding never stops’” was first published on Subplot News.
A mother from Florida wants to board a Delta flight. She is denied permission to bring her breast pump because her baby isn’t with her: “Breastfeeding doesn’t stop.”
